Refund Policy

Last updated: May 2024

Introduction

At TechCloud Solutions, we strive to ensure complete customer satisfaction with our services. This Refund Policy outlines the conditions under which we provide refunds for our cloud services, mobile app development, game development, and other related services.

By using our services, you agree to the terms of this Refund Policy.

1. Services Covered by this Policy

This refund policy applies to all services provided by TechCloud Solutions, including but not limited to:

• Cloud infrastructure services
• Cloud storage solutions
• Cloud application development
• Mobile application development (iOS, Android, cross-platform)
• Game development services
• UI/UX design services
• Technical consulting services

2. Subscription-Based Services

2.1 Cloud Services Subscriptions

For subscription-based cloud services (e.g., cloud infrastructure, storage, or SaaS solutions):

• Free Trial Period: If a free trial period is offered, no refund is applicable as no payment is collected during this period.
• Monthly Subscriptions: We do not provide refunds for partial months of service. If you cancel your subscription, the service will remain active until the end of the current billing period.
• Annual Subscriptions: For annual subscriptions canceled within 14 days of the initial purchase or the most recent renewal, we will provide a prorated refund for the unused portion of the service.
• Service Outages: In the event of significant service outages that violate our Service Level Agreement (SLA), compensation will be provided as specified in the SLA, which may include service credits or partial refunds.

2.2 Cancellation Procedure

To cancel a subscription service:

1. Log into your account dashboard
2. Navigate to the subscription management section
3. Select the subscription you wish to cancel
4. Follow the cancellation process

Alternatively, you can contact our customer support team at support@techcloudsolutions.de with your cancellation request.

3. Project-Based Services

3.1 Development Projects (Mobile Apps, Games, Cloud Applications)

For custom development projects, our refund policy is as follows:

• Project Deposits: Initial deposits or down payments for development projects are generally non-refundable as they secure our resources for your project.
• Milestone Payments: Once a project milestone has been completed, approved, and payment has been made, that payment is non-refundable.
• Project Cancellation: If you cancel a project before completion:
  • You will be billed for all work completed up to the cancellation date based on our standard hourly rates or the percentage of the milestone completed.
  • Any prepaid amounts exceeding the value of work completed will be refunded within 30 business days of the cancellation.

3.2 Consulting Services

For consulting and advisory services:

• Scheduled Consultations: Cancellations made at least 48 hours before a scheduled consultation are eligible for a full refund. Cancellations made less than 48 hours before the scheduled time are not eligible for a refund.
• Consulting Packages: For prepaid consulting packages, unused hours are refundable within 90 days of purchase, less a 15% administrative fee.

4. Special Circumstances for Refunds

4.1 Service Quality Issues

If you experience significant quality issues with our services that substantially impair their functionality, you may be eligible for a partial or full refund, subject to our assessment. To request a refund based on quality issues:

1. Contact our support team within 14 days of detecting the issue
2. Provide detailed information about the problems encountered
3. Allow our team a reasonable opportunity to investigate and address the issues

4.2 Technical Incompatibility

If our services prove to be technically incompatible with your systems despite our pre-sales assessment indicating compatibility, you may be eligible for a refund if:

• The incompatibility is reported within 14 days of service commencement
• The incompatibility cannot be resolved through reasonable technical adjustments
• You provided accurate information about your technical environment prior to purchasing

5. Non-Refundable Services

The following services and situations are explicitly non-refundable:

• Services that have been fully delivered according to the agreed specifications
• Custom development work that has already been performed
• Digital products or services that have been downloaded, accessed, or used
• Services canceled after the refund eligibility period
• Services where the terms of service or contract explicitly state that they are non-refundable

6. Refund Process

6.1 Requesting a Refund

To request a refund, please contact our customer service department:

• Email: refunds@techcloudsolutions.de
• Phone: +4975842916237
• Contact form on our website: https://techcloudsolutions.de/contact.php

Please include the following information in your refund request:

• Your full name and contact information
• Order number or subscription details
• Date of purchase
• Reason for requesting a refund
• Any relevant documentation or evidence supporting your request

6.2 Refund Review Process

Once we receive your refund request, the following process applies:

1. Our customer service team will acknowledge receipt of your request within 2 business days
2. We will review your request and account history within 5-10 business days
3. We may contact you for additional information if needed
4. A decision will be communicated to you via email

6.3 Refund Methods and Timing

If your refund is approved:

• Refunds will be issued using the same payment method used for the original purchase when possible
• Processing times for refunds typically take 5-14 business days, depending on your payment provider
• For bank transfers or methods where the original payment method cannot be refunded, alternative arrangements will be discussed

7. Dispute Resolution

If you disagree with our refund decision, you can appeal by contacting our management team at management@techcloudsolutions.de. Please include your original refund request details and explain why you believe the decision should be reconsidered.

If we cannot resolve the dispute internally, you may pursue resolution through:

• The European Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/
• Relevant consumer protection agencies in your jurisdiction

8. Changes to this Policy

We reserve the right to modify this Refund Policy at any time at our sole discretion. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to periodically review this policy to stay informed about our refund procedures.

9. Contact Information

If you have any questions about this Refund Policy, please contact us at:

TechCloud Solutions
Xaver-Kurz-Gasse 6b
20037 Köthen (Anhalt)
Germany

Email: info@techcloudsolutions.de
Phone: +4975842916237